Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including but not limited to:

• Name and contact information
• Organization details
• Account credentials
• Usage data and preferences
• Documents and content you upload
• Communication data when you contact our support team

We may also collect information automatically when you use our services, including:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage statistics and interactions with our platform
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our conversational interfaces and document management services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience with our platform

3. Document Privacy and AI Processing

At Lizadocs, your privacy is our priority:

• Document Privacy: We do not use your documents to train AI models.
• AI Processing: AI Providers such as OpenAI, Anthropic, and Gemini may use your documents to train their models.
• Data Ownership: You retain full ownership of all content you upload to our platform.
• Conversational Interfaces: Our platform allows you to create customized, secure conversational interfaces without compromising data privacy.
• Tracking Conversational Interfaces: We use tracking technologies to monitor the performance of your conversational interfaces outputs. In order to improve the quality of our services, we use history of chats and conversations.

4. Data Security

We implement appropriate security measures to protect your personal information and documents from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure authentication protocols
• Regular security assessments
• Employee training on data protection
• Access controls and permissions management

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Storage and Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods depend on:

• The nature of the data
• Your account status and plan
• Legal and regulatory requirements
• Business and operational needs
• Your documents that you upload to our platform
• Chat history of your conversations

You can request deletion of your account and associated data at any time through your profile settings. Upon account deletion, we will remove your personal data in accordance with our data retention policies, except where we have legal obligations to retain certain information.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use cookies for:

• Essential functionality (authentication, security)
• Performance and analytics
• Personalization
• Marketing (where you have consented)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.

7. Third-Party Services

Our services may include links to or integrations with third-party websites and services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

When you use our services, you allow AI Providers to access your documents. AI Providers such as OpenAI, Anthropic, and Gemini may use your documents to train their models.

8. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected]. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

9. International Data Transfers

We may transfer, store, and process your information in countries other than your own. Our servers and service providers may be located in various countries around the world. When we transfer your information internationally, we take measures to ensure that it is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will provide additional notice, such as an email notification. We encourage you to review this Privacy Policy periodically for any changes.

11. Content Removal & Policy

We reserve the right to remove any content that violates our terms of service or community guidelines. This includes but is not limited to:

• Content that is illegal or harmful
• Content that infringes on intellectual property rights
• Content that includes personal information of third parties without their consent
• Content that includes private information of any person without their consent
• Content that is spam or promotes hate speech
• Content that is not relevant to the purpose of the platform
• Content that is not legal in the country of the user
• Content that is not legal in the country of the platform or platform's jurisdiction

To request the removal of content, please contact us at [email protected].

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]